Feedback & Complaints

Your feedback helps us improve our services and ensure quality care for all participants

We Value Your Feedback

At Vital Care, we're committed to providing the highest quality NDIS support services. Your feedback—whether it's a suggestion, compliment, general feedback, or complaint—helps us continuously improve.

You can submit feedback:

  • Anonymously - No personal details required
  • With contact details - If you'd like us to follow up with you

Confidentiality: All feedback is treated confidentially and in accordance with Australian Privacy Principles. We take all complaints seriously and will investigate and respond appropriately.

Please provide as much detail as possible to help us understand and address your feedback.

Important: We can only take appropriate action if you fill out the form completely and accurately. Please ensure all relevant sections are completed with as much detail as possible.

Other Ways to Provide Feedback

📞

Phone

0497 206 813

Mon-Fri: 8:30am - 4:30pm

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Email

admin@vitalcarent.com.au
CURRENTLY UNAVAILABLE
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In Person

The Gap, NT 0870

External Complaints Process

If you're not satisfied with how we've handled your complaint, you can contact:

NDIS Quality and Safeguards Commission