Privacy Policy

1. Introduction

Vital Care ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect various types of personal information to provide our services effectively. This includes contact details such as your name, email address, phone number, and physical address. For NDIS participants, we collect your NDIS participant number and relevant plan information. We also gather health information that is relevant to your support needs, along with your support and service preferences. Additionally, we collect information submitted through our website forms and website usage data including cookies and IP addresses to improve your experience and our services.

3. How We Use Your Information

Your personal information is used for several important purposes. Primarily, we use it to provide NDIS support services and to process your enquiries and bookings. We also use your information to communicate with you about our services and updates that may be relevant to your care. We use your information to comply with NDIS requirements and regulations, ensuring we meet all necessary standards. Additionally, your information helps us improve our services and website functionality, and enables us to meet our legal obligations under Australian law and industry standards.

4. NDIS Participant Data

We handle participant data in accordance with the NDIS Practice Standards and Quality Indicators. We maintain strict confidentiality and only share participant information with authorized parties involved in your care or as required by law.

5. Third-Party Services

To provide our services effectively, we utilize certain third-party platforms including Resend for email communications and Google Analytics for website analytics (which is optional and can be disabled). Each of these services operates under their own privacy policies, which we encourage you to review to understand how they handle your data. We carefully select our third-party service providers and ensure they comply with Australian privacy laws and maintain appropriate security standards to protect your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our staff are trained in privacy and data security procedures.

7. Your Rights

Under Australian privacy law, you are entitled to several important rights regarding your personal information. You have the right to access your personal information that we hold and to request correction of any inaccurate information. Where appropriate, you may also request deletion of your information from our systems. At any time, you can opt-out of marketing communications while still receiving essential service-related messages. Additionally, you have the right to make a complaint about our privacy practices if you believe your information has not been handled in accordance with privacy laws. We take all privacy concerns seriously and will work with you to resolve any issues promptly.

8. Cookies & Analytics

Our website uses cookies to enhance user experience. You can control cookie settings through your browser. We may use analytics tools to understand website usage and improve our services.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via email at admin@vitalcarent.com.au or by phone at 0497 206 813. We are committed to responding to your privacy inquiries promptly and professionally.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au